Introduction

Returns & Exchanges Policy

Thank you for shopping at enmark.lk. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Eligibility for Returns and Exchanges

1.1 Clothing and Handbags: We accept returns and exchanges on clothing and handbag items within 3 days from the date of purchase, provided the items meet the conditions outlined in Section 2.

1.2 Non-Returnable Items: The following items are not eligible for return or exchange:

  • [List any specific items or categories that are non-returnable]

2. Return and Exchange Conditions

To be eligible for a return or exchange, the items must meet the following conditions:

  • The items must be in their original condition, including tags, labels, and packaging.
  • The items must be unworn, unused, and free from any damage or alterations.
  • The items must be accompanied by the original proof of purchase (receipt, order confirmation, etc.).
  • The items must be returned or exchanged within the specified timeframe.

3. Return Process

To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at [provide contact details] within [number of days] days from the date of purchase.
  • Provide your order number and a detailed explanation of the reason for the return or exchange.
  • Our customer service team will guide you through the return or exchange process and provide you with any necessary instructions.

4. Return Shipping

4.1 Return Shipping Costs: The customer is responsible for the return shipping costs, unless the return or exchange is due to an error on our part (e.g., incorrect item shipped, defective product).

4.2 Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for returning items. We cannot guarantee that we will receive your returned item.

5. Refunds

5.1 Refund Process: Once we receive and inspect the returned items, we will notify you of the status of your refund.

5.2 Refund Method: Refunds will be issued using the original payment method used for the purchase.

5.3 Refund Timing: Please allow [number of days] for the refund to be processed and reflect in your account, depending on your payment provider.

6. Exchanges

6.1 Exchange Process: If you wish to exchange an item for a different size, color, or style, please follow the return process outlined in Section 3 and place a new order for the desired item(s) separately.

6.2 Exchange Availability: Exchanges are subject to product availability. If the requested item is not available, we will process a refund for the returned item(s) following the refund process outlined in Section 5.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will gladly assist you in resolving the issue and provide further instructions.